Damaged or Defective Items
Refusing Delivery of Damaged Items
If you receive your package open or damaged, refuse delivery of the merchandise then contact our Customer Service Department right away at (800) 595-6930 to report the problem. We guarantee to get your purchases to you in good condition.
Post Delivery Damage Discovery
If you realize you received a damaged or defective product after accepting delivery, contact us immediately at (800) 595-6930 or firstname.lastname@example.org and type the word damage in the subject line for instructions on returning the damaged/defective item. We will send you a replacement or issue you a full refund immediately after receiving the damaged or defective product. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.
Manufacturer's Warranties and Repair
Manufacturer Warranty Repair
We cannot perform repair on pepper spray, even if they are under a manufacturer's warranty. If the item arrives to you damaged or defective, you do have the option of returning the product. For complete instructions on returns, see our returns policy page.